Privacy Policy

FI Medicos Ltd – Dermatology Advice & Guidance Service

Last Updated: February 2026

1. Introduction

FI Medicos Ltd is committed to protecting and respecting the confidentiality, integrity, and security of personal data. This Privacy Policy explains how we collect, use, store, and protect personal information in the course of delivering dermatology Advice & Guidance and clinical triage services to NHS organisations and healthcare providers.

We comply with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
NHS Data Security and Protection Toolkit requirements

2. Who We Are

FI Medicos Ltd provides dermatology Advice & Guidance and clinical triage services to:

NHS Trusts
GP Practices
Primary Care Networks
Other authorised healthcare providers

Data Controller:
FI Medicos Ltd

Email: info@dermatology-advice.co.uk
Website: www.dermatology-advice.co.uk

For the purposes of data protection law, FI Medicos Ltd acts as a Data Controller in relation to the personal data it processes in delivering its services.

3. Information We Collect

We may process the following categories of personal data:

Patient Information

Full name
NHS number
Date of birth
Clinical photographs
Medical history
Referral information

Referrer Information

GP and clinician details
Practice information

Contact Information

Professional contact details

Technical Information

Secure system usage data
Access logs from approved NHS platforms

We only collect information that is necessary for the provision of safe and effective healthcare services.

4. How We Receive Information

We receive information through secure NHS-approved channels, including:

NHS e-Referral Service (eRS)
Secure NHS email systems
Approved clinical digital platforms
Referrals submitted by authorised healthcare professionals

We do not accept self-referrals from members of the public.

5. Lawful Basis for Processing

We process personal and special category health data under the following legal bases:

UK GDPR Article 6(1)(e) – Public task
UK GDPR Article 9(2)(h) – Provision of health or social care

Processing is necessary for the delivery of healthcare services and to support NHS clinical decision-making.

6. How We Use Personal Data

We use information to:

Provide dermatology clinical advice and guidance
Support NHS clinicians in patient management
Improve patient pathways and referral efficiency
Maintain clinical safety and audit standards
Fulfil NHS contractual and regulatory obligations

We do not use personal data for marketing purposes and we do not sell patient data.

7. Data Sharing

Information may be shared, where necessary, with:

NHS Trusts
GP Practices
Primary Care Networks
Approved NHS digital systems

All data sharing is conducted securely and in accordance with NHS and data protection requirements.

8. Data Security

FI Medicos Ltd implements appropriate technical and organisational safeguards to protect personal data, including:

Use of secure NHS systems
Role-based access controls
Encrypted data transfer
Staff Information Governance training
Regular security review processes

Access to personal data is limited strictly to authorised personnel.

9. Data Retention

Personal data is retained in accordance with the:

NHS Records Management Code of Practice

Records are kept only for as long as necessary to meet healthcare, legal, regulatory, and contractual requirements.

10. Your Data Protection Rights

Under UK data protection law, individuals have the right to:

Request access to their personal data
Request correction of inaccurate or incomplete data
Request restriction of processing where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests may be made via the contact details below.

11. Contact for Data Protection Queries

For any data protection queries or subject access requests, please contact:

Email: info@dermatology-advice.co.uk

12. Complaints

If you are dissatisfied with how your data has been handled, you have the right to contact:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

13. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect legal, regulatory, or service changes. The latest version will always be published on our website.